Navigating the Future of Healthcare: The Promise of Care Coordination Technology

In today’s fragmented healthcare ecosystem, patients often feel like pinballs bouncing around between various providers, care settings, and health data silos. This frequently leads to a confusing, opaque, and frustrating care journey for patients, rife with pitfalls, gaps, errors, and poor outcomes.

As patients shuffle between primary care, specialists, hospitals, rehab centers, labs, pharmacies, and more, vital health data frequently falls through the cracks. Appointments are missed, medications are duplicated or prescribed incorrectly, tests are repeated unnecessarily, preventive care is overlooked, and warning signs are missed.

Patients struggle to steer their own health journey through this convoluted healthcare maze. They lack access to records, care plans, and education resources needed to be empowered partners in care decisions. Clinical reasoning and decision-making processes remain hidden behind a veil, like a black box. The system feels disempowering, anxiety-provoking and designed for the convenience of providers rather than the needs of patients. This broken care journey often culminates in patients feeling confused, dismissed, and adrift within a healthcare machine that is opaque and dehumanizing. Outcomes suffer, costs rise, and patient experience plummets. Surveys show care coordination is a top priority to improve healthcare – but the system has remained stubbornly fragmented.

Care coordination technology promises to help address this urgent problem via solutions that promote connectivity, continuity, and collaboration across the care journey. Platforms like VOLA Connected Health, remote monitoring applications, care transition tools, and care management dashboards aim to streamline and smooth out patient experiences.

When thoughtfully designed and implemented, these technologies can deliver enhanced care experiences with better outcomes at lower costs. Benefits include:

  1. Empowered patients through access to records, care plans, and education to actively participate in care decisions. When patients can access their latest health records, care plans from their provider, and education resources, they can be informed, engaged partners in care decisions rather than passive recipients.
  2. Transparency about clinical reasoning and care processes that previously seemed a ‘black box.’ Care coordination tools can provide visibility into clinical decision-making, care reasoning, test result explanations, and appointment rationale, rather than patients feeling the system is a mysterious black box.
  3. Continuous connections between visits via telehealth and mHealth apps for better monitoring. Virtual visit platforms and mobile health apps allow patients to digitally connect with their care team in between office visits for check-ins, symptom reporting, and proactive care.
  4. Closed loops in referrals and follow-ups so patients don’t fall through the cracks. Coordination technology can ensure all specialist referrals and abnormal test follow-ups have closed loops, so patients don’t get lost between various points in their care.
  5. Smoother data flows between providers/care sites to prevent duplication and errors. When patient data seamlessly flows between their different providers and care sites, there is less chance of redundant testing, medication errors, and other mistakes from fragmented records.
  6. Proactive care with patient-centered nudges, reminders and support resources. From screening reminders to medication adherence nudges to relevant health education, care coordination tools provide personalized support nudge patients towards better health outcomes.
  7. Surface insights via AI to identify risk factors and opportunities to improve care. AI applied to patient data can help surface gaps in care, missed diagnoses, medication issues, or risk factors, as well as highlight interventions that could improve outcomes.
  8. Highly tailored support based on personal priorities, needs, risks, and preferences. Coordination technology allows support to be customized to patients’ unique health needs, risks, priorities, preferences, and desired level of engagement.
  9. Enhanced care for complex cases like dementia through GPS trackers, medication managers, and caregiver coordination apps. For dementia patients, coordinated solutions improve care with geotracking for wandering prevention, medication adherence apps, and family caregiver support.
  10. Improved chronic disease management via treatment plan adherence and self-management. Tools that help patients with chronic illness follow care plans, take medications, track symptoms, access education, and connect with providers result in better self-management.
  11. Reduced hospital readmissions through care transition solutions that immediately connect patients to follow-up care post-discharge via appointment scheduling, discharge summary transmission, medication management, and patient education. Care transition apps driving adherence and provider coordination right after discharge from the hospital can help avoid costly and harmful readmissions.


While no technology can replace compassionate human relationships in healthcare, thoughtfully applied care coordination solutions can fill gaps, smooth connections, and enhance rather than obstruct human-centered care delivery. They can vastly improve frustrating patient experiences resulting from our fragmented system when deployed strategically.

Patient-centric Healthcare

As healthcare continues the shift towards patient-centricity, care coordination technologies promise to provide critical connectivity in an ecosystem that has long felt mechanistic and dehumanizing. While not a magic bullet, purposefully designed coordination solutions have significant potential to contribute towards the goal of empowering patients with care experiences that are continuous, transparent, and supportive.

The evolution of healthcare has reached a crossroads where the implementation of care coordination technology offers a vital bridge to mend the gaps in our fragmented system. The challenges patients face as they traverse the complex maze of medical care settings and providers underscore the urgent need for solutions that enhance connectivity, transparency, and patient empowerment. By leveraging the capabilities of care coordination software, patient portals, remote monitoring tools, and more, healthcare can transition from a disjointed experience to a seamless journey that prioritizes patients’ well-being.

As we embark on this transformative journey, it’s important to recognize that technology alone cannot replace the human touch and empathy that are the cornerstones of healthcare. Instead, care coordination technology should be harnessed as an instrument to amplify the human-centered aspect of care. It’s not about eliminating the role of healthcare professionals, but rather about equipping them with the tools to provide more holistic, informed, and personalized care. The potential to empower patients through access to information, support, and transparent decision-making processes has the capacity to reshape the healthcare landscape into one that is both patient-centric and technologically advanced.

In the pursuit of a healthcare system that is cohesive, transparent, and supportive, care coordination technology stands as a beacon of hope. By fostering collaboration, streamlining processes, and nurturing patient engagement, these technologies pave the way for a future where the patient’s journey is guided by a sense of continuity, clarity, and compassion. It’s an evolution driven by both human values and technological innovation, and through this harmonious partnership, we can ultimately heal the fractures within our healthcare ecosystem for the benefit of patients and providers alike.

Partner with a VOLA

The integration of patient care coordination is a stepping stone to the future of connected, insight-driven care. While interoperability challenges remain, the vision of seamless data sharing is closer than ever. And patients are increasingly embracing technologies to engage in their own health journeys.

As a small but mission-driven healthcare SaaS company, we believe passionately in the power of integrated mHealth data to drive better health outcomes. Our suite of intuitive apps and APIs enables patients and providers to close the data gaps between the healthcare SaaS and patient connection worlds. We dream of the day when a patient’s complete health journey is captured seamlessly across their phone, watch, EHR, and more.

No single company can realize this alone. But working together across the healthcare ecosystem, we can transform fragmented data into unified insight. We can turn burdensome documentation into informed care. And we can facilitate the promise of empowered patients and proactive, personalized treatment.

Interested in a demo to see our platform can be optimized for your laboratory needs? Contact us to schedule a demo with the VOLA team today!

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About VOLA
Our mission is to support the rapidly growing digital transformation of the healthcare industry. We do this by equipping medical offices and telehealth providers with customizable and affordable technology. One of our key differentiators is our ability to connect laboratory tests into the workflow of telehealth services. Additionally, we have a dedicated SaaS product line to support laboratories and laboratory marketing organizations.


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